Last updated: 04/02/2026
The website www.tsilaosa.com is operated by Tsilaosa Hôtel & Spa, a company of The Victoria Collection Group, registered under the Saint-Pierre RCS number 81525644100024 with its registered office located at 21 Rue du Père Boiteau, Cilaos 97413, La Réunion.
This privacy policy explains how we collect, use, protect, and process your personal information when you use our website.
1. Collection of Personal Data
In the course of using our site, we may collect the following types of data:
Identification data: surname, first name, e-mail address, telephone number.
Browsing data: IP address, browser type, pages viewed.
Transactional data: details of reservations made.
Communication data: messages sent via contact forms.
We collect this information when you:
Fill out a contact form.
Make an online reservation.
Browse our site (via cookies and similar technologies).
2. Purposes of Processing
The personal data collected is used for:
Management of reservations and provision of requested services.
Improvement of the user experience on our site.
Communication with our customers and prospects (newsletters, promotions, personalized offers).
Management of information requests and complaints.
Compliance with legal and regulatory obligations.
3. Data Sharing
Your personal data is not sold to third parties. However, it may be shared with:
Our technical service providers (hosting, secure payment services, etc.).
Our commercial partners (only with your explicit consent).
Legal authorities if required by law.
4. Security and Data Protection
We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, we cannot guarantee absolute security on the Internet.
5. Cookies and Trackers
We use cookies to:
Improve navigation on our site.
Analyze site traffic and performance.
Offer personalized content and targeted advertisements.
You can manage your cookie preferences through your browser settings or the consent banner present on the site.
6. Data Retention Period
We retain your personal data only for the duration necessary to achieve the purposes mentioned above, in accordance with legal obligations (generally 3 years for prospects and 10 years for billing data).
7. Your Rights
In accordance with current regulations (GDPR), you have the following rights regarding your personal data:
Right of access: obtain a copy of your data.
Right of rectification: correct inaccurate information.
Right to erasure: request the deletion of your data.
Right to object: object to the processing of your data.
Right to restriction: temporarily restrict the use of your data.
Right to portability: retrieve your data in a structured format.
To exercise your rights, please contact us at: info@tsilaosa.com
8. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will be published on this page and will take effect immediately upon their update.
9. Contact
For any questions regarding this privacy policy, you may contact us at:
Tsilaosa Hôtel & Spa 21 Rue du Père Boiteau, Cilaos 97413, La Réunion
Email: info@tsilaosa.com
Telephone: 0262 37 39 39
