LEGAL NOTICE
The website www.tsilaosa.com you are currently visiting is the property of The Victoria Collection Group.
1. Website Content Responsibility
Company Name: Tsilaosa Hôtel & Spa
Registration (RCS Saint-Pierre): 81525644100024
Legal Form: Simplified Joint-Stock Company (SAS)
Share Capital: €100,000
Registered Office: 21 Rue du Père Boiteau, Cilaos 97413, La Réunion
Telephone: +33 (0)262 37 39 39
Email Address: info@tsilaosa.com
Applicable Law: This website is governed by French law.
2. Hosting Provider
Hosting Provider: o2switch
Website: www.o2switch.fr
Registered Office: O2Switch, CHE DES PARDIAUX 63000 CLERMONT FERRAND
3. Website Content
Tsilaosa Hôtel & Spa endeavors to ensure the accuracy and regular updating of the information published on the website and reserves the right to correct its content at any time and without prior notice.
Tsilaosa Hôtel & Spa declines all responsibility (direct or indirect) in the event of errors or omissions in the content of these pages and for any use that may be made of them. The General Terms and Conditions apply to all products marketed and services provided by the establishment. By purchasing products online or using the services offered, the customer declares that they use the services of Tsilaosa Hôtel & Spa in compliance with applicable law and the General Terms and Conditions of Sale.
4. Links to Other Websites
Tsilaosa Hôtel & Spa provides links on www.tsilaosa.com to other websites, social media platforms, partner websites, or third-party sites not covered by these Legal Notices.
Tsilaosa Hôtel & Spa shall not be held responsible for the content of such websites or for the use made of them by users. The customer uses the website’s services at their own risk. Tsilaosa Hôtel & Spa cannot guarantee that the services provided will be uninterrupted. The hotel’s obligation is limited to a best-efforts obligation. The hotel cannot be held liable for non-compliance with the legislation of the country where products are purchased if outside France.
5. Intellectual Property
Access to the website www.tsilaosa.com grants you a private and non-exclusive right of use. All elements (texts, images, photographs, videos, logos, trademarks) are the exclusive property of Tsilaosa Hôtel & Spa or its partners.
Any reproduction, representation, or distribution, in whole or in part, of the content of this website on any medium whatsoever is prohibited without prior authorization. Failure to comply with this prohibition constitutes infringement and may result in civil and criminal liability.
6. Liability
The information on the Website is provided for informational purposes only and is non-contractual.
Tsilaosa Hôtel & Spa shall not be held responsible for failures due to network interruptions, force majeure events, or technical maintenance. The hotel shall not be liable for direct or indirect damages (financial loss, data loss, loss of business) resulting from the use of the Website or linked websites. The User is responsible for damages caused to third parties or to the hotel as a result of unlawful use of the Website.
7. Website Availability
Tsilaosa Hôtel & Spa will endeavor to ensure that the Website remains accessible at all times but shall not be held responsible for any unavailability, regardless of the cause. Our product offers and prices are valid as long as they are visible on the Website.
8. Governing Law
In the event of a dispute regarding the validity, interpretation, or application of these Terms and Conditions, the courts within the jurisdiction of the Court of Appeal of Saint-Denis (La Réunion) shall have exclusive jurisdiction. These Terms and Conditions are governed by French law.
9. Privacy – Cookies
Tsilaosa Hôtel & Spa is committed to protecting your personal information. The rules relating to data processing can be found in the Privacy Policy section available on the website’s homepage.
10. How to Contact Us
For any additional information regarding the Privacy Policy or the Legal Notice, please contact: reception@tsilaosa.com.
1. Booking Your Stay on the Tsilaosa Website
When you make your reservation online on the official Tsilaosa website: Le Tsilaosa guarantees that the entire process carried out during the booking is secured by an HTTPS URL. Le Tsilaosa guarantees to implement all necessary means to ensure the confidentiality of the personal data you transmit, in compliance with current regulations. Your banking data is collected solely for the purpose of paying for the services you have booked, and in a secure manner. To learn more, we invite you to review our privacy policy, under the section “How your data is protected.”
2. Booking and Payment Conditions
When browsing the official Tsilaosa website, you have the option to book your stay online. Personal information is required to process your reservation. Only fields marked with an asterisk are mandatory. A summary of your order will be displayed at the end of your transaction. We invite you to check all the details of your reservation and report any discrepancies to the following address: reception@tsilaosa.com. You will automatically receive a confirmation email for your order.
Reservation guaranteed by credit/debit card If you wish to guarantee your reservation by credit card, the following payment conditions will apply (notably when booking on our website): An amount equal to 30% or 50% of the total cost of the stay, excluding extras (tourist tax and any other services), will be charged by the hotel. The required deposit will depend on the season. This condition will be specified at the time of booking. A direct debit authorization form will be sent to you by email, which must be returned to Le Tsilaosa in order to charge the card. The receipt for the transaction will then be sent to you. Upon arrival at the hotel, you will be required to present the credit card used for the booking, along with a valid ID matching the name on the card. The establishment reserves the right to refuse your reservation if the accredited organizations do not validate your credit card number. Your card number will allow you to settle your incidentals at the end of your stay, avoiding the need to pay for each individual service at the time of consumption.
Reservation guaranteed and paid by bank transfer If you wish to guarantee your reservation by bank transfer, payment must be completed at least 48 hours before your arrival. Proof of the bank transfer must be sent by email to validate the service with Le Tsilaosa. The hotel reserves the right to cancel any service in the event that this condition is not met.
Gift vouchers and gift certificates If you wish to purchase a gift voucher or gift certificate, 100% of the total amount of the reserved service will be required by Le Tsilaosa to validate the purchase. The gift voucher or certificate will be sent to you by email. The holder must present it in order to redeem any service purchased at Le Tsilaosa.
Cancellation policy In the event of a cancellation, fees will apply based on the date of cancellation and the scheduled dates of the stay at Le Tsilaosa.
3. Rates
The rates mentioned on our website include VAT and exclude the tourist tax, which is mandatory and must be paid on-site upon departure. This tax is paid in full to the local municipality where Le Tsilaosa is located, which sets the amount: €1.50 per person (aged 12 and over) per day, for a hotel in this category. By booking on our official website, you are guaranteed to benefit from:
The best available rates
A direct booking with no intermediaries and no booking fees
Immediate processing of your reservation
Direct assistance from the hotel staff If you find lower rates on another online booking platform, please send us an email specifying the website offering the lower rate and the dates of your stay to the following address: reception@tsilaosa.com
4. House Rules
Booking a room at Le Tsilaosa is restricted to legal adults of full legal capacity. By proceeding with a room reservation at “Tsilaosa,” the Customer expressly declares that they meet these conditions. The Customer agrees to use the assigned room and, more generally, all hotel facilities in a reasonable manner, in compliance with current regulations, public decency, and public order. The Customer is liable to Le Tsilaosa for any damage caused during their stay, as well as for any missing hotel property, linen, or furniture at the end of their stay. If Le Tsilaosa should notice any damage or if any item or furniture is missing due to the Customer, the hotel concerned will have the right to bill the Customer for the amount corresponding to the damage caused within 48 hours following departure from the hotel. Le Tsilaosa reminds guests that its rooms are non-smoking. Smoking in the rooms constitutes property damage. The hotel reserves the right to charge an amount equivalent to 50% of the room rate in the event of non-compliance with this rule. In the event of behavior contrary to public decency or public order, Le Tsilaosa may require the Customer to leave the hotel immediately, without the latter being entitled to any refund or compensation. The Customer agrees to use the in-room safe for all valuables. Failure to do so will be considered gross negligence on the part of the Customer. The Customer is informed that, pursuant to legal and/or regulatory provisions, they may be required to fill out a police registration form upon arrival at the hotel and present a valid ID.
CHECK-IN & CHECK-OUT Check-in at Le Tsilaosa: 2:00 PM on the day of arrival Check-out at Le Tsilaosa: 11:00 AM on the day of departure The hotel reserves the right to charge for an additional night for any late checkout on the day of departure. Early Arrival & Late Check-out at Le Tsilaosa: The Customer may request access to their room before 2:00 PM on the day of arrival or keep their room after 11:00 AM on the day of departure. This service must be requested on-site from the hotel staff, is subject to availability, and incurs an additional fee.
Consumer Mediation: In accordance with Article 612-1 of the French Consumer Code, any consumer facing a dispute with a professional has the right to free recourse to consumer mediation by contacting AME Conso. To do this, the consumer can use the dedicated form available on the website https://www.mediationconso-ame.com, attaching the documents supporting their request. Alternatively, they can also send their request by postal mail to the following address: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, accompanying their letter with supporting documents. The Association des Médiateurs Européens (Association of European Mediators), as the consumer mediation entity AME Conso, is located at 197 Boulevard Saint-Germain, 75007 Paris, and is represented by Mrs. Angela ALBERT, currently serving as President. This entity is hereinafter referred to as “The AME Conso Consumer Mediation Entity.”
